Section 1 Shipping Costs:

Shipping costs will depend on the delivery location and the selected method of delivery. The cost amount will be displayed in the cart during the order placement.


Section 2 Order Processing Time:

Orders will be processed within 2-10 business days from the payment confirmation for in-store orders.

For Pledge Manager orders, the shipping date is provided at checkout. Please add 10 business days to the shipping date to estimate the delivery time.


Section 3 Shipping Methods:

All shipments will be dispatched using courier services.


Section 4 Tracking Shipment:

Upon shipment of your order, you will receive an email confirming the shipment along with a tracking number. This will allow you to monitor the status of your shipment in real time.


Section 5 Delivery Address:

Kindly provide accurate delivery address information when placing your order. In case of providing incorrect or incomplete data, we are not liable for the inability to deliver the order.


Section 6 Packaging Notes:

All products will be carefully packaged to ensure secure delivery. If you notice any damage to the packaging upon receipt, please photograph the package and promptly report it to the courier as well as contact us.


Section 7 Returns and Complaints:

For defective or damaged items, please contact us within 7 days of receiving the shipment. Details regarding the return and complaint procedures can be found on our website in the Request section.