Privacy Policy Shipping and Return Policy Terms of service Cookies Pledge Manager - Instructions Video Tutorials Retailer Pledge Support

Shipping and Return Policy

We want every customer to be satisfied with their order. If something is not right, we are here to help.

Returns

You have 14 calendar days from the date you receive your order to request a return.

Step 1: Contact Us Before Returning Any Item
Before sending back an item, please contact our support team through our support page.
Include the following information:

  • Your order number.

  • A short description of the issue or reason for the return.

  • Photos, if relevant (for example, showing damage to the item or packaging).

Step 2: Eligibility for Returns
To qualify for a return:

  • The item must be unused and in the same condition as when you received it.

  • The item must be in its original packaging.

  • Return shipping costs are the responsibility of the customer.

  • Personalized or customized items cannot be returned unless they are defective or damaged upon arrival.

Once your return request is approved, we will provide you with the return shipping address.

Refunds

Kickstarter and Pledge Manager Refunds

  • We offer refunds equal to 85% of the amount paid through Kickstarter or our Pledge Manager.

  • Refunds will be processed to your original payment method. If your payment card is inactive, please inform our customer support team so that we can arrange an alternative refund method.

  • Refunds may take a few business days to appear, depending on your bank or card issuer.

Store

  • We offer refunds equal to 100% of the amount paid through the store.

  • The product must be returned in its original condition, with the original packaging, at the buyer’s expense.

After the Returned Item Is Received
Once we receive and inspect the returned item, we will notify you by email.
If the return is approved, a refund will be issued to your original payment method.

Please note:

  • Initial shipping costs are non-refundable.

  • Return shipping costs are non-refundable.

  • The original shipping cost paid at checkout will be deducted from the refund amount.

Defective or Damaged Items
If you receive an item that is damaged or defective, please contact us within 7 days of delivery. Provide photos and details using our Support page, and our team will assist you with a replacement or refund.

Changing Your Pledge Tier
To change your pledge tier:

  1. Cancel your existing order.

  2. Request a refund in the form of store credits.

  3. Use your credits to place a new order.

Shipping Information

1. Shipping Costs
Shipping costs depend on your delivery location and the selected delivery method. The total shipping cost will be displayed in your cart during checkout.

2. Order Processing Time

  • Store orders are processed within 2 to 10 business days after payment confirmation.

  • Pledge Manager orders display the estimated shipping date at checkout. Please allow up to 10 additional business days for delivery after that date.

3. Shipping Method
The shipping method may vary depending on the destination country.

We reserve the right to withhold shipment to countries subject to international sanctions, as well as to regions where shipping is considered problematic or not feasible for us.

4. Order Tracking
Once your order is shipped, you will receive an email notification that includes a tracking number so you can follow your delivery.

5. Delivery Address Accuracy
Please ensure that your delivery address is accurate when placing an order. We cannot be held responsible for failed or delayed deliveries due to incorrect or incomplete address information.

We do not ship to PO boxes or military bases. We reserve the right not to dispatch an order/pledge if the provided address is invalid. Please contact our support team with an alternative address that is not a PO box or military base address.

6. Packaging and Damaged Shipments
All items are securely packaged before shipping.
If you notice any damage to the packaging upon delivery:

  • Take photos of the package immediately.

  • Report the issue to the courier.

  • Contact our support team with the photos and details.

7. Tariffs and customs

All applicable tariffs, customs duties, taxes, and any other import fees are the responsibility of the customer. We are not liable for any delays or additional costs resulting from customs procedures in the destination country.

Contact Us

If you have any questions about returns, refunds, or shipping, please contact us through our Support Page or email us at support@glasscannonunplugged.com.

 

Success